Service Management Manuals

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Track work order progress ​

View the current process node and service progress in the end-user portal.

Overview ​

Open work order details from the portal list or a notification link. The page shows progress and service information available to your account.

Before you begin ​

  • You submitted the work order or were invited to view it.
  • Open the organization's WeChat, mini program, H5 page, or web portal.
  • Your account can view the work order. Guests see only public data.

Procedure ​

  1. On the portal home page, select Track Work Orders or Work Orders.
  2. Select a work order from the list.
  3. Review its number, problem, service information, and process progress.
  4. Review the displayed status, current node, or service personnel.
  5. Return to the list to review another work order.

You can also open details directly from a WeChat, SMS, or other organization notification.

Expected result ​

  • Details show the process progress available to your account.
  • The displayed status matches the latest notification or service result.
  • Unauthorized work orders do not display details.

Troubleshooting ​

You cannot find the work order ​

Sign in with the account used for submission and check list filters.

The work order appears without progress ​

The organization might not expose the progress component, or your account might lack data access. Contact the service team.

Notes ​

  • Displayed nodes and fields depend on configuration.
  • Do not forward work order details links to unrelated people.