Appearance
View equipment asset history
Overview
Equipment asset history records lifecycle events such as creation, maintenance, recovery, deactivation, and activation. Loans, extensions, returns, and transfers also create history events. Use the timeline to trace changes and related business records.
Before you begin
- The administrator has enabled device asset management. The device asset history object (API Name:
DeviceLifeCycleObj) will be automatically initialized with the device capabilities and does not need to be opened separately. - The current account has permission to view equipment and equipment asset history.
- At least one supported preset event or enterprise-defined event has occurred on the target device.
View the history of a single device
- Go to the Device object and open the target device.
- Switch to the Equipment Asset History tab in the device details.
- View the event type, occurrence time and associated records by time.
- For maintenance events, open the associated work order to check the service content; for borrowing, extension, return or transfer events, open the corresponding detailed check business fields.
Check the automatic generation conditions
| History events | Automatically generate conditions |
|---|---|
| Equipment generation | Create new equipment manually or automatically create equipment through invoices |
| Equipment maintenance | The work order is associated with the equipment, and the work order status changes to Completed |
| Equipment recycling | The customer field of the equipment changes from specific customer to empty |
| Equipment shutdown | Equipment status changed from Available to Disabled |
| Equipment activation | Equipment status changes from Disabled to Available |
| Loan, extend, return, or transfer | Complete the corresponding asset tracking transaction |
In addition to preset events, enterprises can customize device event types and write custom history events through functions and other methods.
Expected results and verification
- The history displays supported events that have occurred on the target device by time.
- Equipment maintenance events are traceable to completed work orders associated with that equipment.
- Asset tracking events are consistent with borrowing, extension, return or transfer records.
- Equipment customer or status changes are consistent with corresponding recycling, shutdown, and activation events.
FAQ
The work order has been created, why is there no equipment maintenance history?
Only when the work order is associated with the device and the work order status changes to Completed, the system will generate the equipment maintenance history. This trigger condition will not be met only while creating, saving or processing.
Why is no history event created after I update equipment?
The system automatically generates resumes only for defined preset changes. Ordinary field modifications do not necessarily generate events; if other changes need to be recorded, the administrator should design custom event types and write functions.
Why do the history and equipment fields differ after a return or transfer?
First check whether the enterprise has configured an approval flow for this business. When configuring the approval flow, the expected return date, management status, customer or delivery address are usually updated after the approval is passed and should be checked against the approval status.
Notes
- The history is an event record and does not replace the current field of the device. When determining the current customer, address or status, device details should also be viewed.
- Equipment Recovery triggers when the account field changes from a specific account to blank. Entering only a recovery reason does not trigger it.
- Custom history depends on event types and functions configured by your organization. It is not available automatically.