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Receive and view service notifications
View work order and service updates through a WeChat service account, mini program, or SMS.
Overview
The organization can send notifications at work order process nodes. Messages can include work order details, reviews, service reports, or signature entries.
Before you begin
- Use the mobile number, official account, or mini-program account linked to the work order.
- For official-account messages, follow the account and complete account binding.
- Mini-program messages usually require submission through that mini program and consent to subscribe.
- SMS requires a valid mobile number on the work order.
View a WeChat or mini-program notification
- Open the service notification in WeChat or the mini program.
- Select the work order or service link.
- If prompted, sign in with your end-user account.
- Review progress and service information in the work order details.
- If the message includes a review, report, or signature entry, follow the page prompts.
View an SMS notification
- Open the service SMS.
- Read the work order status or service information.
- Select the service link.
- Sign in as prompted and review the work order or service page.
Notification events
| Event | Common content |
|---|---|
| Work order submitted | Confirms submission |
| Work order completed | Confirms process completion |
| Work order terminated | Reports process termination |
| Review invitation | Provides a service review entry |
| Review submitted | Confirms review submission |
| Service report | Provides a report entry |
| Service report signature | Provides a signature entry |
Expected result
- The notification link opens the service page for the correct work order.
- The page shows work order, progress, report, or review information available to your account.
- After review or signature submission, the page shows the result.
Troubleshooting
You did not receive a notification
Verify that the mobile or WeChat account matches the work order's external owner. Mini-program messages also require the correct source and subscription.
The link does not show the work order
Sign in as prompted and confirm that the account matches the work order contact or external owner.
Notes
- The organization controls message content, channel, and timing.
- Do not forward messages that contain work order, review, or report links.